Open topic with navigation
Error
Errors are serious events that impair the operation of the software. Administrative measures are required.
The following errors trigger a notification:
- Error changing the license file: The license file in the conf-directory cannot be changed. Possible reasons are an invalid license file or changed user rights.
- FlatFileLogging: Cannot write alarm file: The flat-file logging can be set in the configuration of the CoreService Master (see Flat file logging). Possible reasons for errors are changed user rights on the share-volume or insufficient storage space.
- FlatFileLogging: Cannot write summary file: The flat-file logging can be set in the configuration of the CoreService Master (see Flat file logging). Possible reasons for errors are changed user rights on the share-volume or insufficient storage space.
- Service monitoring check failed: The user is informed when a service fails due to network issues, e.g. the DeviceManager, the MDS, or the Video Analytics service.
- Service monitoring not available: The module monitoring the services fails to load and cannot inform about failing services.
- The configuration and event database is full: The data volume of the MaxDB is 4 GB after standard installation. The size can be adjusted with the administration tool (see Ocularis Recorder Administration Tool).
- Cannot mount multimedia database zone: Without zone, video data cannot be recorded. Possible reasons can be a wrong server path or missing permissions. The zone settings have to be checked (see Management database (MaxDB)).
- Cannot start multimedia database: The MDS cannot be started. Possible reasons can be a lack of disc space (zone is full)
- Multimedia database zone is full: The available storage space has reached 95%. The edge storage deletes the oldest recordings (see Image storage
- A service is reporting a memory overflow: This concerns the services VMS_Core, VMS_DM, or VMS_MDS.
- A service was unexpectedly terminated: Contact OnSSI service for support.
- Cannot find LPR dongle: The license plate recognition does not work, because the LPR dongle is missing (see LPR mode).
- Failure of image analysis due to poor light :This error concerns the video analysis (see Video Analytics). If not enough details can be discerned in the image, the image analysis fails.
- Image analysis failure due to distortion: This error concerns the video analysis (see Video Analytics). If the image is distorted due to a camera manipulation, the image cannot be analyzed.
- No additional threads available: The system resources are full. Contact OnSSI service for support.
- VA service lost video: The VA service requires a reliable video stream, e.g. for motion-based detection. Possible reason are lost network connections or camera issued.
- AV export failed: The AV export does not work. Possible reason is a setting in the AV configuration (see Ocularis Recorder VA Administration Tool).
- Cannot establish image stream: The DeviceManager cannot establish an image stream from the camera. Possible reasons can be network or camera issues.
- Device cannot be started: A camera or other hardware device is unavailable. Possible reason is defective hardware.
- Initialization of the VMS_DM service failed: The DM service cannot be started. See the logfile forfurther information or contact OnSSI for support (see Support).
- Camera only delivers freeze frames: The concerns only M-JPEG streams. Optionally, a H.264 stream might be established. Contact OnSSI service for support (see Support).
Open topic with navigation